Terms of Service
These Terms of Service ("Terms") are an agreement between you and ZYKCO VENTURES MALAYSIA ("ZYK LiveBot", "we", "us"). They govern your use of the ZYK LiveBot website, dashboard, bidding pages, checkout pages and related services (the "Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
1. The Service
ZYK LiveBot helps Sellers sell during live sessions on social platforms such as Facebook and TikTok. It can capture orders from live comments, manage stock, run auctions and lucky draws, send Buyers checkout links and order updates, and help Sellers manage customers, shipping and membership points. Features may vary by plan, and we may improve, change or remove features over time.
2. Eligibility and accounts
- You must be at least 18 years old, or the age of majority where you live, and able to enter a binding contract. If you use the Service for a business, you confirm you are authorised to bind that business.
- You sign in through a supported social platform. Keep your login secure. You are responsible for everything done through your account, including by admins you invite.
- Give accurate information and keep it up to date.
3. Connecting social accounts
- To use the Service, you connect a Facebook Page, a TikTok account or another supported account that you own or are authorised to manage. By connecting it, you allow us to access and act on that account through the platform's official APIs as needed to provide the Service. This includes reading comments on your lives, replying and reacting to them, and sending messages to your Buyers.
- Your use of those platforms remains subject to their own terms and policies, including the Meta Platform Terms, Messenger Platform policies and TikTok's terms. You must follow them, for example the rules on messaging customers.
- Platforms can change or limit their features and APIs at any time. When they do, some features of the Service may stop working or change. We are not responsible for platform outages, restrictions or policy decisions.
4. Your responsibilities as a Seller
- You are the seller of the goods you offer. You are solely responsible for your products, prices, descriptions, stock, delivery, returns, refunds, warranties, taxes and customer service, and for complying with consumer protection, e-commerce and other laws that apply to your sales.
- You are responsible for how your auctions and lucky draws are run, including their rules, prizes and any permits or approvals the law requires.
- You must have a lawful basis to process your Buyers' personal data, and must handle it in line with applicable data protection law, including Malaysia's Personal Data Protection Act 2010. We process that data on your behalf as described in our Privacy Policy.
- You are responsible for the accuracy of the settings you choose, such as prices, shipping fees, message templates, bid rules and payment details.
5. Acceptable use
You must not use the Service to:
- sell illegal, counterfeit, stolen or prohibited items, or items that break the social platform's commerce policies;
- send spam, misleading messages or messages Buyers did not ask for;
- run rigged or misleading auctions or lucky draws;
- infringe anyone's intellectual property, privacy or other rights;
- upload malware, try to gain unauthorised access, overload or disrupt the Service, or reverse-engineer it except where the law allows;
- scrape, resell or sublicense the Service or data from it without our written permission.
We may suspend or remove content or accounts that break these rules.
6. Subscriptions, trial and payment
- Some features require a paid subscription. Current plans and prices are shown on our website or provided when you subscribe. Subscriptions are billed in advance: monthly for a monthly plan, or yearly for a yearly plan.
- New Sellers may get a free trial of 7 days. At the end of the trial, access to the Service is paused until you subscribe to a paid plan.
- Fees are non-refundable except where the law requires otherwise or we state it in writing. We may change prices by notifying you before your next billing period starts. The new price applies from that billing period.
- If payment is late, we may suspend access until it is paid.
- Payments between Buyers and Sellers are made directly using the methods the Seller chooses. We are not a party to them and do not hold Buyers' money.
7. Your content and data
You keep ownership of the content and data you put into the Service, such as products, images and customer records. You give us a limited licence to host, copy, process and display it only as needed to provide and improve the Service. You can export or delete your data as described in our Privacy Policy.
8. Our intellectual property
The Service, including its software, design, logos and the ZYK LiveBot name, belongs to us or our licensors and is protected by law. These Terms give you a limited, non-exclusive, non-transferable right to use the Service while your account is active. They give you no other rights to it.
9. Suspension and termination
- You can stop using the Service and ask us to close your account at any time.
- We may suspend or end your access if you break these Terms, do not pay, create a risk for other users or for us, or if a social platform requires it. Where reasonable, we will tell you first.
- When your account ends, your right to use the Service stops. We will handle your data as described in our Privacy Policy. Sections that should naturally continue, such as liability, indemnity and governing law, remain in effect.
10. For Buyers
- When you comment an order code, bid or join a lucky draw on a Seller's live, you are dealing with that Seller. Your purchase contract is with the Seller, not with ZYK LiveBot. Questions about products, prices, delivery, payment, refunds or prizes should go to the Seller.
- A bid you place is an offer to buy at that price if you win, under the Seller's auction rules. Bids may be refused if they do not follow those rules, for example a bid that is too low or placed after the auction has ended.
- Lucky draw winners are chosen at random from eligible participants under the Seller's rules, which may require you to have placed an order.
- Comments and bids are processed automatically and may be affected by delays or outages on the social platform or on the Service. The Seller's records of accepted orders and bids are final unless the Seller corrects them.
11. Disclaimers
The Service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that the Service will be uninterrupted or error-free, or that every comment, bid or message will be captured or delivered. This matters especially where social platforms or networks limit, delay or change their services.
12. Limitation of liability
To the fullest extent the law allows, we are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the 3 months before the event that gave rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.
13. Indemnity
If you are a Seller, you agree to defend and compensate us for claims, losses and costs (including reasonable legal fees) arising from your products and sales, your content, your treatment of Buyers and their data, or your breach of these Terms or of law.
14. Changes to these Terms
We may update these Terms from time to time. We will post the new version on this page and change the "Last updated" date. If a change is significant, we will notify Sellers through the dashboard or by email before it takes effect. Continuing to use the Service after that means you accept the new Terms.
15. Governing law and disputes
These Terms are governed by the laws of Malaysia. If a dispute arises, we will first try to resolve it in good faith. If that fails, the courts of Kuala Lumpur, Malaysia, have jurisdiction, unless the law requires otherwise.
16. Contact us
ZYKCO VENTURES MALAYSIA (Registration No. 202103263529 (RA0076705-X))
30 Jalan 3B/6, Taman Setapak Indah, 53300 Kuala Lumpur, Malaysia
Email: admin@zykco.com
Phone / WhatsApp: +6011-3960 0646